I applied online. I interviewed at Armstrong (Butler, PA) in Jun 2016
Interview
the interviewers were pleasant and transparent. The interview consisted of a good mixture of technical and personality questions. In addition the interviewers were honest about call volumes and the training process you would have to complete before handling calls independently.
Interview questions [1]
Question 1
give me a time when you had to interact with an irate customer and how you handled the situation.