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      Customer Service Manager (CSM) Interview

      Sep 14, 2021
      Anonymous Interview Candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 weeks. I interviewed at Asana

      Interview

      Standard interview process - recruiter screen, hiring manager interview, meet with the team and present. After making it through several rounds of interviews and putting in substantial time and effort on my end, I received a generic rejection email from their recruiting system. I emailed all of the recruiting team and the Hiring Manager 4 times asking for feedback on how I can improve to be a better candidate in the future. There was no response. This was a very disappointing candidate experience.

      Interview questions [1]

      Question 1

      Describe your book of business, do you handle renewals, share about a challenging customer, how did you implement a new process, etc.
      Answer question
      4

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