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      Asurion

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      Premier Support Solutions Technician Interview

      Aug 9, 2017
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Asurion (Orlando, FL) in Jul 2017

      Interview

      I applied on line, and within a few days received an email to schedule a phone screen. After the phone interview, I completed an online assessment. The next day I was contacted to schedule an onsite interview, and started working 2 weeks later after a background check and drug screen.

      Interview questions [1]

      Question 1

      Be prepared for scenario based technology questions.
      Answer question

      Other Premier Support Solutions Technician Interview Reviews for Asurion

      Premier Solutions Support Technician Interview

      Aug 18, 2017
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Asurion (Orlando, FL) in Aug 2017

      Interview

      Applied early Aug on Indeed, received a call on the day and time I chose. Did my phone interview, was then sent a online assessment which is about technology and some what personality, got to move on to in person interview, interview lasted about 25-30 minutes. Some questions make you really think because they want to make sure your have both technical and customer service experience. Adv me that I did great and will get a call within 24 but I got the offer call within 48 hrs. Class starts in couple of weeks.

      Interview questions [1]

      Question 1

      Someone calls in and wants to upload music onto their phone. What steps would you take since the steps the caller used wasn't working?
      Answer question

      Premier Support Solutions Technician Interview

      Mar 6, 2017
      Anonymous employee
      Orlando, FL
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Asurion (Orlando, FL) in Feb 2017

      Interview

      It started with an initial phone interview which was very quick and once approved you get scheduled for an in person interview with a supervisor. This interview was about 20-30 minutes long, but it was simple enough.

      Interview questions [3]

      Question 1

      What is the difference between USB and HDMI cables?
      Answer question

      Question 2

      Since technology is constantly changing, how do you stay up to date with technology?
      Answer question

      Question 3

      If I had an iPhone and I told you that I couldn't receive texts or calls, how would you start troubleshooting that issue?
      Answer question
      7