The interview started initially via a phone conversation and after passing that rather basic question and answer it moved to a 1:1 interview. The 1:1 took approximately 1 hour and consisted of the basic customer service questions. The interview then moved on to a Q&A on knowledge of troubleshooting automotive problems. The interviewer would describe a problem and then ask for possible solutions. After the troubleshooting Q&A we moved on to naming parts of the automotive system, such as name all of the parts in the front and rear braking system. The interview ended there and awaiting a background check.