Avera Health Customer Service Representative interview questions
based on 2 ratings - Updated Oct 11, 2025
Easyinterview difficulty
Very positiveinterview experience
How others got an interview
100%
Staffing Agency
Staffing Agency
Interview search
2 interviews
Avera Health interviews FAQs
Customer Service Representative applicants have rated the interview process at Avera Health with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 66.7% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 7 days to get hired, when considering 2 user submitted interviews for this role. To compare, the hiring process at Avera Health overall takes an average of 21 days.
Common stages of the interview process at Avera Health as a Customer Service Representative according to 2 Glassdoor interviews include:
Drug test: 33%
One on one interview: 33%
Group panel interview: 33%
Here are the most commonly searched roles for interview reports -
There was a phone call from HR. Who then set me up with a in-person interview with the customer service department manager. It was a typical in person interview with typical questions a manager would ask. The manager was pleasant and made me feel comfortable.
Interview questions [1]
Question 1
What was the most difficult time you have had de-escalating an angry patient.
I applied through a staffing agency. The process took 1 week. I interviewed at Avera Health (Sioux Falls, SD) in Oct 2012
Interview
I had initially visited a staffing agency seeking temp assignment. I was interviewed by the staffing agency and we discussed my interests and experience. An interview was scheduled with Avera and was offered the temp position. After working for 3 months an offer of permanent full time employment was made and I accepted this offer.