1st contact: Interview/screen call with recruiting team
2nd contact: Interview with two implementation team leads
3rd contact: Interview with head of implementation
I'm super disappointed that I wasn't offered a position because this company is awesome. Everyone I met throughout this process was extremely encouraging and approachable.
The interviews were your standard 5-10 questions many of them STAR questions. Each interview is schedule for 30 minutes and lasts exactly that long. Be prepared to have concise answers. I didn't have enough time to ask all my questions at the end of the second interview.
I asked the Head of Implementation if he thought I would be hired from our discussion and he give me a very honest and positive answer, so even though i didn't get the offer I still got great experience interviewing for this type of role and got the feedback needed to prepare myself for future applications.
They are looking for three things...
1. Project management experience
2. Customer relation skills
3. Technical savvy
Where I have great aptitude for 2 and 3, I was lacking in experience for 1. That's not to say that I don't have experience with project management but I wasn't able to articulate that the experience I have - although not in SaaS - translates regardless of industry.
Overall it was great meeting the team and company and I wont be giving up just cause I failed this round of hires.