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      BECU

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      Member Service Consultant Interview

      May 10, 2022
      Anonymous Interview Candidate
      Spokane, WA

      Other Member Service Consultant Interview Reviews for BECU

      Member Service Consultant Interview

      Jul 28, 2016
      Anonymous employee
      Tacoma, WA
      Accepted offer
      No offer
      Neutral experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at BECU (Spokane, WA) in May 2022

      Interview

      Phone interview with recruiter: Why BECU? Walk me through your resume! Video Interview: STAR method which are behavioral questions. Questions are based on describing interactions you've had in the past that relate to the position you are applying for. Research the STAR method.

      Interview questions [1]

      Question 1

      *How do you connect or create a connection with a new customer or team member? *Tell me a time where you handled what you thought were challenging/demanding customer requests *Can you lead us through your decision making process on a difficult problem that you have worked on?
      1 Answer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 2 weeks. I interviewed at BECU (Tacoma, WA) in Jul 2016

      Interview

      I applied online. I received a link about 24hrs later to do a digital HireVue interview. I was contacted by a recruiter the next day to schedule a time for a f2f interview. She was very nice. It consisted of 3 women that asked me 3 different questions. They want a lot of details of how you deal with different situations. They are STAR format questions. They were nice and friendly but had poker faces so I honestly wasn't sure how they felt about me. Two days later I got the call for a job offer! Currently going through the background process. They have great benefits and good starting pay.

      Interview questions [1]

      Question 1

      Tell me about a time when you had to deal with a difficult customer?
      1 Answer
      2