I applied online. The process took 5 weeks. I interviewed at BMO Financial Group (Vancouver, BC) in Nov 2011
Interview
Initial interview is done over the phone. General questions asked, not too bad.
Followed by two in-branch interviews. Tips: Applicants should understand CSRs are a SALES heavy role as much as providing excellent customer service
Interview questions [1]
Question 1
Name a few difficult objections/ situations you have been in dealing with customers and how did you overcome these objections?
Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.
Interview questions [1]
Question 1
Tell me about yourself. What made you want to apply.
I interviewed at BMO Financial Group (Thornhill, ON)
Interview
Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)
1-on-1 with assistant branch manager. Why do you want to work at a bank? Behaviour questions, like what would you do if you made a mistake. Tests your language abilites like Chinese.