I applied online. The process took 4 days. I interviewed at BMO Financial Group (Montreal, QC) in Jan 2016
Interview
I applied online, received 2 days later the request for the digital interview.
Some advice: try to practice on HireVue before the actual interview, to avoid some awkward moments. At first, this experience is quite uncommon.
9 questions: 6 basics multiple choices (work hour preference, location, bilingualism, others), 3 video questions (details in next section).
Interview questions [1]
Question 1
Why do i want work in customer contact centre and in contact with clients?
What are the key success for an effective client service/relation?
An example of successful customer service
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Dec 2018
Interview
First I applied online and then I performed a mock -call center assessment
I was invited for a phone interview. After phone interview I was invited for 1on1 at actual bank location.
I applied online. I interviewed at BMO Financial Group (Mississauga, ON) in Feb 2018
Interview
I got my phone interview last week, and about three days later, I got the face to face interview.
The experience is good and HR was very thoughtful. Be passionate when doing the interview.
I applied through an employee referral. I interviewed at BMO Financial Group (Montreal, QC)
Interview
The interview process took about 2 weeks. I had an online test/simulation to do before the phone interview. After the phone interview I had an interview in person with HR.
Interview questions [1]
Question 1
How to deal with an angry customer? What is a good customer service? Talk about yourself and your past experience.