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      BMO Financial Group

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      Customer Service Representative Interview

      Feb 18, 2016
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at BMO Financial Group

      Interview

      I applied online and received an email to schedule a phone interview. The lady was very nice and guided me throughout the whole process. After passing the phone interview, I had an interview scheduled with both the Branch Manager and Assistant Branch Manger approximately 2 weeks later. I was asked similar questions to my phone interview (behavioural).

      Interview questions [2]

      Question 1

      Tell me about a time you had conflict with co-worker and how you dealt with it.
      Answer question

      Question 2

      How did you deal with a difficult customer?
      Answer question
      2

      Other Customer Service Representative Interview Reviews for BMO Financial Group

      Customer Service Representative (CSR) Interview

      Jun 1, 2026
      Anonymous employee
      London, ON
      Accepted offer
      Positive experience
      Easy interview

      Application

      I interviewed at BMO Financial Group (London, ON)

      Interview

      Super easy, about two rounds with two people. The meetings went smoothly. In person walk ins to meet the manager helped. There isn’t much difficulty. Standard interview questions were asked as well.

      Interview questions [1]

      Question 1

      Tell me about yourself. What made you want to apply.
      Answer question

      Customer Service Representative Interview

      May 13, 2026
      Anonymous Interview Candidate
      Thornhill, ON
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at BMO Financial Group (Thornhill, ON)

      Interview

      Online One way interview. Multiple questions, would be given time before the question to think about before needing to answer. Time limit for each question (need to stay within a limit)

      Customer Service Representative Interview

      Apr 1, 2026
      Anonymous Interview Candidate
      Toronto, ON
      No offer
      Negative experience
      Average interview

      Application

      I interviewed at BMO Financial Group (Toronto, ON)

      Interview

      virtual 10 question self interview ranging with the typical STAR method questions. never heard back after the virtual self interiew, did not like that sort of interview style. would prefer a live interview with an actual interviewer

      Interview questions [1]

      Question 1

      tell me about a time you had a difficult customer
      Answer question