Block Customer Success Advocate interview questions

I applied online and was contacted a week later to submit a writing sample. I returned the writing sample within an hour of receiving the prompt, and heard back the following week to complete a mock call. I thought the mock call went really well, I had thoroughly reviewed the material they gave me for it beforehand. It wasn’t awkward for me at all, although the person I was doing it with repeatedly stated that “these things are always awkward.” I felt we had a good flow. After the call ended, the person I spoke with told me to keep an eye on my email for the recruiting team to contact me. I emailed the recruiter I had been in contact with two days after the mock call thanking them for the opportunity for the mock call. Then, they completely ghosted me. In the future, feedback or notice of rejection would be wonderful, especially for a company that claims to value comprehensive customer service. Why aren’t they able to provide similar respect to their clients and prospective employees?