They have very inefficient and disorganised recruitment process lol I applied in August and heard nothing until mid-September. Then I got invited to a telephone interview, nothing for 2 weeks after that (so thought i had failed) then got invited for an in-house interview. Still waiting to hear back from them. They said there would be 2 more interviews, so telephone + 3 interviews..quite hectic. 1. Telephone interview Very quick, manager of a department, seemed very busy and uninterested in what I say. - Do you have any sales experience, etc. 2. In house-interview -Why financial services and not banking -what other firms have you applied to scenario questions (if you had this client acting this way and another acting this way, what would you do and in which order?) - any customer service experience - rate your financial knowledge in 1-10 (don't say 10, they just want this for follow-up questions) - what is a market cap - what is credit default swap - what's ur understanding of this role The interviewers were very friendly and made me feel relaxed.