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      Customer Success Manager Interview

      Oct 14, 2024
      Anonymous employee
      Toronto, ON
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 months. I interviewed at Box (Toronto, ON) in Jan 2022

      Interview

      -Phone call with recruiter - Introduction to hiring Manager - Meeting the team - Meeting the Director -Demo of the Box Product with a focus on a specific customer and a strategic business review with Q&A

      Interview questions [1]

      Question 1

      - Current OKRs - Salary expectations - Troubleshooting thought process
      Answer question

      Other Customer Success Manager Interview Reviews for Box

      Customer Success Manager Interview

      May 29, 2026
      Anonymous Interview Candidate
      New York, NY
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box (New York, NY)

      Interview

      Screening call then denial, seemed to be qualified but told me that accounts managed were not large enough. I felt very confident about moving forward in after the initial call and was shocked when I got that feedback. Seemed like they were interviewing many candidates.

      Interview questions [1]

      Question 1

      How do you handle prioritizing accounts?
      Answer question

      Customer Success Manager Interview

      Mar 26, 2026
      Anonymous Interview Candidate
      Declined offer
      Positive experience
      Average interview

      Application

      I interviewed at Box

      Interview

      Interview process was pretty straight forward. There was a call with the recruiter, a call with hiring manager, a “super day” with calls with customer success team members and a presentation.

      Interview questions [1]

      Question 1

      How do you prioritize accounts
      Answer question

      Customer Success Manager Interview

      Mar 16, 2026
      Anonymous Interview Candidate
      San Francisco, CA
      No offer
      Neutral experience
      Average interview

      Application

      I interviewed at Box (San Francisco, CA)

      Interview

      The online application was pretty straightforward. They required a résumé and a cover letter. They ask the basic information in a few qualifying questions. I felt that is very qualified for the job however I did not get a follow up call. I did receive the standard thank you for your application email.

      Interview questions [1]

      Question 1

      What is your experience in background in the sass industry?
      Answer question