I interviewed with two people. The first being the recruiter, which was a relatively short interview at the headquarters. I took a personality test and then he asked me some general interviewing questions. He was very polite and put me at ease. He did not make me feel nervous at all. He assured me that I would be hearing from him shortly and he actually called me the same day. I was on a bit of a time crunch so I got a second interview for the very next day. I would say a second interview usually happens within a week at the very latest. My second interview was even shorter than the first but I think this was due to this individual's particular interviewing habits. Interviewing for a Sales & Service position at this company is relatively easy and quick. The management positions are the ones that are more grueling. Be nice, be yourself, show personality and a willingness to learn and grow, and you'll do just fine.