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      Brilliant Earth

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      Related searches: Brilliant Earth reviews | Brilliant Earth jobs | Brilliant Earth salaries | Brilliant Earth benefits
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      Customer Experience Associate Interview

      Sep 6, 2017
      Anonymous Interview Candidate
      Los Angeles, CA

      Other Customer Experience Associate Interview Reviews for Brilliant Earth

      Customer Experience Associate Interview

      Dec 11, 2021
      Anonymous employee
      San Diego, CA
      Accepted offer
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 3 days. I interviewed at Brilliant Earth (Los Angeles, CA)

      Interview

      The application was pretty easy and straightforward. However the phone interview was the most awkward one, we kept having connectivity issues which I ruled out as having been their end and not mine after the phone interview was done. We mostly talked about my experience in sales and a couple of situational questions. However, they determined I was "not a good fit" for their company, all based on a 5-10 minute phone call. Gotta give them props for their honesty, it allowed me to see what kind of employer they are and I dodged a bullet. Hey, on the plus side it allowed me to narrow down my choices on the employers that want to move forward with me. I'm willing to bet part of why I didn't fit, because I don't have that BA degree. Really? You think with a BA degree I'd be working for a company who can't even talk about what the wage is? Literally every interview I've done, the employer has mentioned at some point in the conversation what the starting pay is. I apologize I do not have a BA degree to work in retail jewelry. Shrug.

      Interview questions [1]

      Question 1

      Tell me about a time you had a difficult customer and what you did to resolve that situation?
      Answer question
      1
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Brilliant Earth (San Diego, CA) in Mar 2021

      Interview

      During the time of my interview, it was a very fast process from phone call, to Zoom meeting, to hire. They actually did reach out to the references I listed. The process couldn't have taken more than a couple weeks.

      Interview questions [1]

      Question 1

      Standard questions, like "Describe a time when you handled "x" situation in the workplace.
      Answer question

      Customer Experience Associate Interview

      Feb 24, 2020
      Anonymous Interview Candidate
      No offer
      Negative experience

      Application

      I applied through other source. I interviewed at Brilliant Earth

      Interview

      Started off with a phone screening, then was invited for a zoom (online) interview where they ask you to take an assessment before. I submitted the assessment and then not even 30 minutes before the interview they canceled the zoom interview. Completely unprofessional in my mind, I have never had an experience like that before.

      Interview questions [1]

      Question 1

      What do you know about Brilliant Earth
      Answer question

      Customer Experience Associate Interview

      Sep 10, 2022
      Anonymous employee
      Washington, DC
      Accepted offer
      Negative experience
      Difficult interview

      Application

      I applied online. I interviewed at Brilliant Earth (Washington, DC) in Jan 2020

      Interview

      3 phone interviews, 1 zoom interview. make sure you know about the company because that’s all they look for. they expect you to know their pillars of business & you have to do a mock sales pitch which is rly awkward lol.

      Interview questions [1]

      Question 1

      Q: What stood out to you about brilliant earth? Q: What sets you apart from other candidates?
      Answer question