I had been a volunteer for several months prior to my hiring and they felt that they did not need to do an interview because of the good reviews I had been given from volunteering. I don't think that they do interviews like they should; it appears that they hire anybody. They've hired people with stress issues (which is not a good thing when working in a high-stress field) and people without any sort of enthusiasm; because of this, the residents are unsatisfied with the people that have been hired. In just 6 months, we had the majority of the waitstaff be made up with people with negative qualities. It doesn't seem like management is trying to hired people that would express compassion, respect, excellence, and integrity (the keys to the mission).