The interview was less focused around technical aspects of the job and more focused around the customer service aspect. They're really looking for someone who's going to be able to handle themselves in a hot client situation. They're looking for great customer service and perhaps even more importantly, they want someone who's a good culture fit. I first met with one of the supervisors for an initial interview, then was invited back to meet with a second supervisor, then met with the manager, and finally met with the Director of Support. They were all very friendly and they all know how to interview very well.