I applied through an employee referral. The process took 2 months. I interviewed at CVS Health (Knoxville, TN) in Aug 2022
Interview
They took a bit to get with me, so for a while, I thought they weren't calling me back. Don't give up guys! They did a phone screening and I got the job on the spot.
Interview questions [1]
Question 1
Name a time that was difficult for you while working in customer service and how did you handle it?
How long have you worked in customer service?
How did you hear about this position?
Interview process was not that bad. STAR questions. Did have 2 people there as well. Just general interview questions to get to know you and how you handle situations and scenarios. They also do pay attention to you speak as well
Interview questions [1]
Question 1
Describe a time when you had to handle a difficult call
I applied online. I interviewed at CVS Health (Richmond, VA) in Mar 2026
Interview
The interview process was very personable. The interviewer made me feel comfortable and gave good feedback throughout the interview. The interview was a good conversation, not a question/answer session. I appreciated the interaction.
Very formal with questions about customer care. Don’t need to have a medical background to apply. An interview with multiple managers makes the interview flow better and they ask different questions