The interview was simple. They mostly wanted to know about my de-escalation skills. Signs of empathy and heart felt communication skills. They are looking for people to be genuine, extremely authentic. People that love to be of service to others and have plenty of patience.
Interview questions [1]
Question 1
They asked me to tell them about a situation when I was met with aggression or an escalated customer and how did I handle the situation.
I applied online. The process took 3 weeks. I interviewed at CVS Health in Feb 2022
Interview
3 rounds of interviews done in total after the initial phone screening with HR department, over the course of several weeks with various team members across the department at multiple levels
Interview questions [1]
Question 1
Test presentation of a relevant topic to interviewing managers