I applied online. The process took 1+ week. I interviewed at Capital Group (Carmel, IN) in Apr 2017
Interview
I received an email to go online to do a pre-recorded interview that lasted approx. 30 mins. 5 questions you get two tries on the questions. Then I got invited to a Skype interview. Mostly behavioral questions. Then the next steps were meeting with the managers for a site tour & mock phone calls.
Interview questions [1]
Question 1
If a customer called and said their internet wasn't working, what would you do?
I applied online. The process took 3 weeks. I interviewed at Capital Group in Apr 2025
Interview
There are 2 interviews I believe. I’ve done round one which is a teams interview. It went very well. I would recommend staying confident in answers. They are looking for a compatible candidate.
The interview process was easy. There are three interviews in total, one with the team manager that yo will be working with if hired and 2 with higher managers back to back.
Interview questions [1]
Question 1
There are a lot of situational questions. Tell me about a time you had a stressful situation happen at work and what did you do?
I applied online. I interviewed at Capital Group in Mar 2022
Interview
Go through 2 interviews. Get talked through email, and first interview is a phone interview, 2nd interview is a group/introducing you to the company and it was a 2 hour long interview with two different managers on a web interview.
Interview questions [1]
Question 1
a lot of showing your skills and a lot of customer service problems you ran into and how you solved them. they like you to provide examples.
