Capital One Senior Customer Service Representative interview questions

Fill out app /assessment online, if chosen recruiter will call you, pick interview day and time. Interview was one on one and asked 4 questions- use STAR method to answer

The process was very different from what I was used to, but nonetheless very helpful. I first applied about a month ago and then received an email within a week stating they’d like to move forward with my application and sent me a link for an assessment. The assessment is pretty much just a call center simulation and you’re answering fake customer calls where they test you to see what type of things you’d say to the customer and how diligent you are with accessing multiple softwares at the same time. This is timed. Then after about a week I received another email to do a video interview where there were about 5 or 6 behavioral/situational questions they ask. You have 3 minutes to prepare your answer and then 3 minutes to record your answer. After about 3 or 4 days I received a phone call from my recruiter to discuss the position and it’s pay. We then set up an in person interview for 2 days later. The interview was very straightforward and it was star formatted questions. My interviewer was very polite and friendly she made me feel as if I was already apart of the team. We had small talk in between questions, and before and after the interview started, which made me very comfortable and welcomed. Just go into the entire experience with an open mind and always be yourself. The people at Capital One want you to be successful within the role you’re applying for so they give you as much advice as possible and prepare you greatly for the interview. That goes to show the amazing culture of Capitals One.