This was a two part interview. I first had an interview with the hiring manager, Charmaine. We discussed my past collections experience, and then we reviewed all the softwares that Progressive uses. After my impressive interview with Charmaine, I then had an interview with my immediate supervisor, Ray. He asked me a few more questions, some similar to what Charmaine asked me, and plus a few of his own questions. I answered them to the best of my ability.