Charles Schwab Customer Service Representative (CSR) interview questions

The interview process is very behavioral based. Sample: Exactly what did you do when..... Do NOT give a general broad stroke answer. THAT IS NOT EVEN CLOSE ENOUGH. They are looking for SPECIFIC details to your experiences, how you solved them, and the end result. Failure to deliver specifics will result in no offer.

I had an initial phone interview where they reviewed my reasons for wanting to be a part of the company, and getting a feel for my skills and background. Next, they gave a tour of the facility and a group presentation on the values and mission statement for the company. The provided details on several positions to see what we felt what would better suit us and what we could do for the company. Then, the following week we interviewed I interviewed with two managers of my selected position. I was told I would hear if I got the job within about a week, and got a call on the way home that I was hired.