Chewy Customer Service Representative CSR interview questions

The interview process took about 2 months. The first round was a phone screen, 2nd was with the hiring manager, 3rd was with a senior AM, then the "virtual loop" which was 3 interviews with various team members (45 mins each) and a wrap up for 15 mins with the recruiter - for me this spanned multiple days but I assume you could do this all in one day. To be honest the interview process was intense and grueling, everyone was really nice but unfortunately asked the same questions multiple times (tell me about your favorite customer/best customer and how you developed that, tell me about your most difficult customer and how you created a positive relationship, tell me about a time you had to de-escalate a customer and how you overcame that, tell me about a time you didn't agree with feedback and how you took that) and it didn't give me an opportunity to really dive into my experience. Also the repeated questions are pointing to escalated customers, escalated experiences, and professional differences between coworkers/managers and made me feel like these must be common situations on the team and with customers and that was a bit of a red flag for me. The other questions weren't very strategic, very customer relationship focused rather than strategic insights and business acumen focused. Not sure if this was intentional but it got to making me feel like the interviewers were not as sophisticated at interviewing as the process was, so it was kind of a mismatch there. At the end of the day if you're not unemployed I'm not sure how you'd be able to do these interviews - very time consuming and not for any tangible reason other than to hear multiple examples of the same question from different work experiences...its 2025 and it's rough out there, give people a break.