Citizens interview questions

Recruiter called and did a basic interview. She asked about my sales background, education and experience. She had several prospecting skill questions. Business credit acumen and cross selling skill set. She said I will hear from the hiring manager. The hiring manager called a few days later and asked some more question on my credit knowledge and we scheduled a face to face meeting at a restaurant. He shared the his coaching and development philosophy and was very candid on the challenges as well as the rewards of the position. I felt it was too much of a sales job and not the relationship management position I'm looking for. I thought the regional manager was very professional and knowledgeable.

I completed an online application and then attended a local open house at one of the nearby bank locations. I met with two managers separately, one male and the other female. They have many openings for personal bankers as well as for tellers that they are seeking to fill. According to the one manager, they have a fairly high attrition rate because of the demanding sales expectations. The female manager was quite candid about how difficult the job can be. Employees are evaluated by customers frequently and your reviews must be positive. Additionally, the monthly new loans and new accounts that must be opened per month are set at high numbers. I worked at a local community bank for two years and I suppose they wanted to impress upon me that the environment at Citizen’s is much more challenging. They also made it clear that employees are expected to be able to work any day of the week - Monday through Sunday. I did appreciate the information but I felt prejudged based on my past experience. In any event, I was glad to attend the open house and learn more about Citizen's Bank. I had a fair experience. I felt that it could have been a more professional atmosphere similar to other open house events that I have attended.