ClickUp Customer Support Specialist interview questions

The interview process was overall good for the first interview. From that point on they give you a mini-project that they have you create a video explaining a feature of their software which took some hours of figuring out how to use the software and then perfecting the video. From that point, they review it as a team and then decide whether or not to push you to the final interview. They don't let you know that it is with completely different people which is fine but some communication on this would be key. During the second interview, they ask you to basically do the same things that you did in the first interview which is explaining yourself and so on. During the final interview, you also have to do a "demo" even though it was nothing like a customer interaction like they made it out to be. It was more of a prompt and when you ask to clarify the exact things they are having trouble with they just read the prompt again for you which is nothing like dealing with a customer. I was told that they loved my qualifications and think I did great during the demo and asked me for feedback on the interview which I provided. They said they would let me know within a day what the decision would be. I reached out to them since they failed to respond the next day and got a copy and pasted response "Ultimately, the team was looking for a more in-depth comprehension of the prompt and the platform for the demo." this was the exact same email that a friend got when he went through the interview process. They also told me that they would provide me with detailed feedback on why I wasn't chosen, and they provided me with nothing of that sort.

Initial Phone Screen on Zoom, Followed by two hour interview with team member and manager. The interview consisted of a short test responding to guests and answering many scenario based questions