I applied in-person. The process took 1 week. I interviewed at Coach (Carlsbad, CA) in Sep 2009
Interview
Pretty simple interview. They mainly just want to get to know you and make sure that you know what customer service is. Also, it's important that you have open availability and are willing and able to work long shifts in a fast-paced environment.
It was pretty relaxed, two interviewers, mostly spoke about my CV and Customer Service. Why I want to join the company and why luxury retail? I am still waiting to hear back from them. Had my interview last last week.
Interview questions [1]
Question 1
How would you influence a customer to make a purchase
Pretty straight forward and nothing too intense. Great energy from the team as long as you are competent yet competitive.
It was a 2 step process for me after the phone call and they brought me in immediately.
Interview questions [1]
Question 1
How can you handle working on a team, what structure do you follow?
I applied through a staffing agency. The process took 1 week. I interviewed at Coach (Singapore)
Interview
Pretty easy and standard questions which were not very tough. They wanted to see my the personality and attitude towards work. Overall it was a good interview and they were very nice and polite.