I applied through a recruiter. The process took 2 months. I interviewed at Con Edison
Interview
Process has been fast thus far. I’m assuming, from reading experiences, it’s because there is a greater need at this moment. Did assessment which was approximately 6 hours with breaks in between. A bit difficult not because the questions were hard but because it was timed & each section you can possibly fail and have to leave. So the pressure of it all makes it hard to concentrate a bit. I passed. Did the interview about a week later. Was about 35-40 mins long with situational questions. Received job offer 2 weeks later. Still have to wait for background check to clear & medical assessment before officially starting to train.
Interview questions [1]
Question 1
Honestly can’t remember because it was so many questions. Just be prepared to answer anything that’s situational. Example: what would you do if… how would you handle … etc
I applied in-person. The process took 3 weeks. I interviewed at Con Edison (New York, NY)
Interview
The interview was long and in-depth but covered things that seemed like appropriate gauges for the role's expectations. Be prepared to show your best face and customer friendliness. Make it clear that you can separate business from personal.
Interview Process was pretty easy and straight to the point. Questions asked were pretty much scenario based questions. The interview was with two people each asking you one scenario at a time. Wasn’t difficult. Just think before responding and you shall be good.
Interview questions [1]
Question 1
Describe a time you dealt with a difficult customer and what was the outcome?
I applied online. The process took 2 months. I interviewed at Con Edison (Brooklyn, NY) in Aug 2024
Interview
The interview process was pretty lengthy. During the interview, the majority of the questions were scenario related. The other portions were about prior experience with customer service. Certain questions were harder than others, but an overall good experience.
Interview questions [1]
Question 1
What would you do if a customer called about their power being turned off, had a high balance for non-payment, but had a baby in the background? Would you turn their power on?
