Customer Service Advisor applicants have rated the interview process at Concentrix with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 84% positive. To compare, the company-average is 65.6% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Advisor roles take an average of 6 days to get hired, when considering 37 user submitted interviews for this role. To compare, the hiring process at Concentrix overall takes an average of 12 days.
Common stages of the interview process at Concentrix as a Customer Service Advisor according to 37 Glassdoor interviews include:
Skills test: 22%
Phone interview: 14%
One on one interview: 14%
Background check: 13%
Personality test: 13%
Presentation: 7%
IQ intelligence test: 6%
Drug test: 6%
Other: 3%
Group panel interview: 2%
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Very thorough but important for matching you to your correct department where they think you'll thrive best! It was mostly over the internet, so I didn't have an interview with an actual person - it was AI.
Interview questions [1]
Question 1
They asked me things like how familiar I was with doing administrator tasks and I had to do a few tests like typing tests and internet and hardware tests.
Telephone interview with a recruiter followed by a one stage in person competency based interview with one or more hiring managers. Also a short written and numerical test. Feedback provided the following day by phone call.
I applied online. I interviewed at Concentrix (Hamilton, ON) in May 2026
Interview
Straight forward interview with basic questions. The usual in any interview no need to complicate things and just answer based on your experience. It took 15 minutes over all on the final interview.
I applied online. The process took 3 weeks. I interviewed at Concentrix (Berlin) in Sep 2025
Interview
The interview was postponed three times; on the third occasion, they did not even show up. Incredible! I cannot recommend this company at all, since their behavior shows total disrespect and complete lack of professionalism.