I applied through a recruiter. The process took 1 week. I interviewed at Cox Communications (Wichita, KS) in Sep 2015
Interview
rather quick, once you complete all online applications a recruiter will call for a phone interview within 24 hrs. it will be about 30 minutes long if they like your answers, after they will immediately set up an appointment for a formal interview. formal interview lasts a little over an hour, they get to know you, ask what you know about the position and ask S.T.A.R. questions. At the end of the interview they will ask you to do a test call to evaluate your skill level. I applied online and was officially hired within a week.
Interview questions [1]
Question 1
Tell me a time you were faced with a difficult or frustrated customer and what did you do to handle the situation.
I applied online. The process took 2 days. I interviewed at Cox Communications (Phoenix, AZ) in Oct 2017
Interview
Applied online and did online testing for personality and technical expertise. Telephone interview to determine if background matches for position. Appointment set for next day on-site interview with two employees. STAR format for almost all questions (six or seven STAR questions plus additional background questions).
Interview questions [1]
Question 1
Describe a time you had conflict with someone else on your team. How did you manage it and what was the result?
I applied online. I interviewed at Cox Communications (Phoenix, AZ) in Jul 2017
Interview
Over the phone interview being that I'm out of state. The questions were very hard when trying to answer them in the STAR format. I was literally sweating. The interviewer Sonya and Shannon were pretty relaxed and laid back. I practiced with the question that the recruiter sent me but it was entirely different. I was expecting the over and beyond question. I had the perfect answer for it, in my previous job i went above and beyond that i was actually wined and dined from a company, the guy even wrote to his CEO in Spain. His entire business ran off the internet and his personal router was giving him trouble it was an amazing feeling. I also received several thank you cards from my customers some contained money. Based on the questions they asked, i dont think ill get an offer. I however was hired and received an offer from them before but i had death after death in my family and I didn't think my mental state was well enough for me to start.
Interview questions [1]
Question 1
Describe a goal that you've met? Why Cox? tell me a time when the rules changed and you weren't in agreement with? Tell me a skill of yours? The questions are easy to answer but when thinking of the STAR format it just threw me completely off with my answers.
I applied online. The process took 2 weeks. I interviewed at Cox Communications (Omaha, NE) in Apr 2017
Interview
test on my computer, 1 phone interview, 1 face to face interview. had me answer regular interview questions then he left the room and called a phone in the office and i had a script and has to fix an issue for him and sell him something on value like HBO.