I applied online. The process took 1 week. I interviewed at Credit Acceptance (Southfield, MI) in Oct 2013
Interview
The Human Resources department was very friendly and welcoming. The waiting area had photos of employees partaking in various activities together outside of work, like a chili cook off, Halloween party and volunteering. It displayed that the company valued its workers and that strong relationships were an important part to making it an enjoyable work environment.
Two men interviewed me for the credit analyst position. It was a little intimidating the interviewers were not very personable and just read the questions and wrote my responses with little interaction. After the interview I had to do a typing test. I never received a call from Credit Acceptance about my status in the interview, but since it has been about 4 months I take it that I did not get the job.
Interview questions [1]
Question 1
I had to do a role play where I was speaking with a disgruntle customer who was trying to get me to do something that was against company policy. It was difficult because I did not have any experience in this particular field or knowledge of the policies and procedures.
I applied through a recruiter. I interviewed at Credit Acceptance (Southfield, MI) in Sep 2020
Interview
-Phone screening via HR
-Secondary interview with HR
-Online assessment (2). One is a personality assessment with brain teasers and the other is a call center simulation
-Final interview with a panel of supervisors. There is a walk through your resume, followed by each supervisor taking turns asking you situational questions (which require the STAR response method), and finalized with a role-play that simulates a probable scenario in this role. As the reviews suggest the supervisors are not very personable. It appears as if they aren't even paying attention to you, no type of interaction. They just read the questions and record your responses.
What skills do you think are required for this role? What are they and give me examples of when you implemented each skill in your current or previous role.
I applied through an employee referral. The process took 2 weeks. I interviewed at Credit Acceptance (Southfield, MI) in Jul 2018
Interview
The interview process was smooth. Everything went well. There were quite a few different rounds that I had to go through for interviewing. They brought in different managers to listen in on one prospect. That was a little intimidating but it went well non the less.
Interview questions [1]
Question 1
Situational Questions. Being able to articulate what you would do in a bad situation