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      Crown Equipment

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      Customer Care Service Representative Interview

      Oct 13, 2016
      Anonymous Interview Candidate
      Greensboro, NC
      Declined offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 2 days. I interviewed at Crown Equipment (Greensboro, NC)

      Interview

      There were 2 service/operational managers involved in the interviewing process. Lots of questions asked to get a better understanding of my experience and scenarios to judge my work ethic. Neither one of the managers made eye contact long enough to take me seriously. When I offered a handshake there was hesitation on their end to the point of making me feel very uncomfortable. Soft skills and professionalism was non-existent throughout the entire interview session. One manager looked at his laptop the entire time, even when he half-way stood to introduce himself. Very disappointed as was my recruiter and current supervisor. Don't waste your time on this.

      Interview questions [1]

      Question 1

      What are the steps you take in order to find and fix a problem? How would you approach and handle an irate customer? Tell me about a time where you didn't meat a deadline and what you did in order to fix it.
      Answer question