Applied online 1) Recruiter phone screen, job/responsibilities description, work hours then phone interview - 30 minutes 2) Personality and skills assesment test - 30 minutes 3) 1:1 interview with direct report Hiring Manager- 45 minutes 4) Phone interview with Regional Manager- 45 minutes 4) 1:1 interview with campus Dean of Students - 1 hour 5) Offer then background and drug screen HR staff was very professional, phone calls to set appointments followed up with email confirmations. Standard and behavioral interview questions based on customer service, problem solving and team work. Formal offer in writing with option to review benefits package before accepting offer. Very little room for salary negotiation.