I applied online. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
I had initially applied for the position in Feb 2017. I next was invited for an HireVue interview. I completed the interview. The job req was canceled. The questions obtained from Glassdoor were the exact questions.
Interview questions [1]
Question 1
There were six questions. I had researched online to find information. I see someone had did HireVue in May and was asked the same questions that were asked in February. I was asked six different questions and did not write down.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
