I applied through an employee referral. The process took 4 months. I interviewed at Delta Air Lines in May 2017
Interview
May 10 application and assesment
June 8th invite for hirevue interview
June16th invite to choose f2f interview
July 15th f2f interview was sent home 3 stayed behind but was called awrrk later with an offer. Did long extensive background check
Started training a month later. Best company ever.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
