I applied through an employee referral. I interviewed at Delta Air Lines (Tampa, FL) in Jul 2019
Interview
I was passed the online assessment, then went to the face to face interview . I was told I got the job but the current training class was full and that they would move me to the upcoming class bout 3-4 months away. I never received an email or nothing.
Interview questions [1]
Question 1
name a time you were under stress at work and how did you take charge of the situation.
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
