I applied through an employee referral. I interviewed at Delta Air Lines (Atlanta, GA) in Oct 2013
Interview
I received a phone interview a week and a half after applying online. It was 9:30am on a Sunday morning. The interview started off great but I unfortunately did not have my pass port on hand so the process had to be put on hold and she gave me a number to call when I had my information. I was devastated. As soon as I called home and got my information I started calling back, first I got a voicemail. I left my name and number and reason for calling. I did not let this stop me and called about four more time over then next few hours and finally got a hold of a male and we went on immediately with the interview. Which i think went well.
Interview questions [2]
Question 1
A toddler is sleeping on the floor in front of their parent's feet, the seat belt sign is on and this is against safety regulations. What do you do? The parents do not want to wake their toddler.
Name two instances when you knew someone was being dishonest. Work-related or in life. What did you do to handle the situation and how did the person respond.
I am currently in the interview process for the FA position and have reached the ODV part of it. Most of the questions are expierenced based, so I would recommend just thinking of the times you have exceeded the customer service baseline before hand.
Interview questions [1]
Question 1
Name a time you had to deal with an upset customer?
It was very nerve racking so I would look online and kinda have an idea of how you would answer so you won’t feel unprepared . Star method is very important and try to look confident and polished.
I applied in-person. I interviewed at Delta Air Lines (Atlanta, GA)
Interview
it went really smooth and was a great experience. they really made me feel at home and I hope to get a call back soon. the questions were focused on customer service and brand identity.
Interview questions [1]
Question 1
tell us about a time you had to deal with a difficult coworker?
