I applied online. I interviewed at Delta Air Lines (New York, NY) in Feb 2020
Interview
I think I was to nervous to get the job. Great setting, with extremely helpful ppl. The interview process took 4 weeks. Interviewed in atl. The Atlanta airport is huge
Interview questions [1]
Question 1
Why would you like to work for us
Name a time wher you excelled in customer service
Are you able to relocate
It was rather basic but they are not concerned with customers and how you interact with them. Could be better but I don’t know I upper management has those concerns in mind
Simple and easy. Organised no confusion or time wasters. Got thru quickly. Everyone is really friendly and kind. But understand that the job is really not that easy. For people like me who are used to regular hours and need family time, this is not the best option for me.
Interview questions [1]
Question 1
Give examples of times you have tackled difficult customers.
Relatively standard for the position. Asked about experience and how I would address certain situations. Average and what you would expect for a standard customer service role. Two total interviews lasting about 30 minutes each.
Interview questions [1]
Question 1
How would you handle a customer who's been forced to take a different flight from one they've booked.
