Delta Air Lines Customer Service Agent Ticket/Gate Ready Reserve interview questions

The entire process was very nice and not too lengthy about 3 weeks to a CJO. 3/29 - I applied online and did 2 assessments 4/1 - I was invited to a video interview 4/5 - Scheduled a face to face for 4/9 4/9 - Face to Face 4/11 - CJO The video interview is a little weird but you have unlimited retakes just be yourself. They used the S.T.A.R. method in interviews so familiarize yourself with that style before doing your interview. Now the face to face is a lot of fun. There are about 30 applicants there with you for various customer service jobs so don’t feel discouraged by the number. You will play an ice breaker that will test your skills on “reading books by their cover.” Keep in mind the interview starts when you walk through the door, there will be several interviewers walking around taking notes during every phase. After the long ice breaker/introductions, you will peel off and wait for your face to face. It is a long wait and you’re selected at random but stick in there. It’s only 4 QUESTIONS!! All in S.T.A.R. format. One surrounding your compliance to safety, another based on your ability so smooth out customer interactions, another on you ability to resolve issues before they escalate and I apologize I am drawing a blank on the last question. At the end of the interview they will stress a two week waiting period but I received my phone call with my CJO 2 days after my interview. Hope this helps someone.. Good luck. Go Delta!!