Dillard's Customer Service Representative interview questions
Updated Jan 17, 2026Difficulty
Easy
Experience
Mostly positive
How others got an interview
- 9%Employee ReferralEmployee Referral
- 9%In PersonIn Person
Interview search
13 interviews
Dillard's interviews FAQs
- Customer Service Representative applicants have rated the interview process at Dillard's with 1.8 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 58% positive. To compare, the company-average is 60.9% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 8 days to get hired, when considering 12 user submitted interviews for this role. To compare, the hiring process at Dillard's overall takes an average of 9 days.
- Common stages of the interview process at Dillard's as a Customer Service Representative according to 12 Glassdoor interviews include:
One on one interview: 24%
Background check: 16%
Skills test: 16%
Presentation: 16%
Group panel interview: 8%
Phone interview: 8%
Drug test: 8%
Personality test: 4%
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