Discover Customer Service Representative (CSR) interview questions

Applied online. 4 days later received an email from recruiter asking to fill out online personality assessment & choose a date/time for a phone interview. Phone interview consisted of reviewing the job description and pay rate depending on experience and education level. Asked basic questions, then was invited on site for a face to face interview. On site interview consisted of about a 45 conversation with the recruiter. Went over the same job description and pay rate as on the phone. Talked about scheduling and flex scheduling. Was given a set of 12 flash cards with words on it to describe myself, (1: strength - 12: weakness) then the recruiter picked 1 word from each column and asked a basic "tell me about a time when" interview question. From there, I was asked to meet with the hiring manager on the spot. Had about an hour face to face conversation with her. At the end of the interview had to do a scenario of a frantic customer calling in and how would you handle it. Both ladies were very friendly. The interview was basically a conversation with a friend. I was offered position on the spot

The person I inverviewed with was fantastic! The process went smoothly and I was very comfortable. She asked me the standard questions about how to handle certain situations and what my main areas of expertise were. Then she had me put my strengths and weaknesses were in a catagory. A pretty simple interview