Where to begin? Well, let me preface by saying that I have had many interviews over the past decade and I thought I have experienced mostly everything good and bad. However, my experience with Discover's Talent Acquisition proved me wrong - man, this team was the most unorganized recruiting team I have worked with. I am dumbfounded how a reputable corporation would let such a horrible representation be the first impression potential talent is exposed to.
Let's walk through what this nightmare:
1. It started with the pre-screening phone interview. I was scheduled to speak to the recruiter on a certain day and time. The recruiter never called on this time and didn't respond until I reached back out. She didn't apologize and we had to reschedule twice afterwards for her to eventually call me for a half hour phone interview.
2. I was asked to come in for an in-person interview, however the recruiter never scheduled it. I reached out multiple times and did not get the time, location and other logistics until 16 hours before I had to meet with the hiring manager. This made coordinating my time off with my current job difficult.
3. The recruiter told me to go to the wrong location for my interview. Upon my arrival, security told me I was to be in another location, as they were instructed. Luckily I had my phone, in which I checked my e-mail to verify the location, and lo, I saw the recruiter had emailed me half an hour before my interview time to let me know the location has changed.
4. Throughout the process, I was mis-communicated - I received communication not intended for me.
5. I never heard back from them after my interview, not even a courtesy rejection email from the recruiter.
The interview team was good, however. I did enjoy speaking with them. They were friendly and as professional as can be. The hiring manager, though, tried her best to focus on the interview instead of the interminable e-mail dings and phone calls she was receiving.
My recommendation: If you really want to work for Discover, then do your best to get connected to the hiring manager right off the bat. Bypass recruiting if you can. This may not be feasible. So, if you do pass recruiting/phone interview and then get connected with the hiring manager, then maintain future communication with the hiring manager instead of recruiting (unless specifically told otherwise by hiring manager). It was a complete headache working with this recruiting team.