EXL Service Customer Service Representative (CSR) interview questions
Updated Oct 14, 2025Difficulty
Easy
Experience
Mixed
How others got an interview
- 25%In PersonIn Person
- 17%RecruiterRecruiter
- 8%OtherOther
- 8%Employee ReferralEmployee Referral
- 8%Staffing AgencyStaffing Agency
Interview search
17 interviews
EXL Service interviews FAQs
- Customer Service Representative (CSR) applicants have rated the interview process at EXL Service with 1.9 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 53.6% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative (CSR) roles take an average of 11 days to get hired, when considering 9 user submitted interviews for this role. To compare, the hiring process at EXL Service overall takes an average of 14 days.
- Common stages of the interview process at EXL Service as a Customer Service Representative (CSR) according to 9 Glassdoor interviews include:
Skills test: 23%
Background check: 16%
Personality test: 13%
IQ intelligence test: 10%
One on one interview: 10%
Group panel interview: 10%
Phone interview: 6%
Drug test: 6%
Presentation: 3%
Other: 3%
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