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      Elevance Health

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      Customer Care Representative Interview

      May 2, 2019
      Anonymous Interview Candidate
      Richmond, VA
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at Elevance Health (Richmond, VA) in Apr 2019

      Interview

      I had a phone interview first which was immediately followed up with an email about an in-person interview. They were not very considerate of the fact that I had a current job because they gave me only two options for a date and small time frame in which to schedule the interview. I arrived early but they were late coming to get me from the lobby. The woman I was scheduled to have an interview with is not who interviewed me. I had two women interviewing me and they seem to be fumbling with the questions they were supposed to ask me. They didn't seem organized or prepared at all. And the second one (with a bad weave) entered the room rolling her eyes like she didn't want to be there. This company seems to be picky in their candidate selection but it looked pretty casual and very informal in the office from what I could see about the attire in which the employees wore. I also saw an employee walking down the office eating a sandwich.

      Interview questions [1]

      Question 1

      Name a time you had a suggestion/idea and it was implemented? Name a time you had a problem and no one was around to help you? Name a time
      Answer question
      3

      Other Customer Care Representative Interview Reviews for Elevance Health

      Customer Care Representative Interview

      Oct 4, 2024
      Anonymous Interview Candidate
      Columbus, GA
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. I interviewed at Elevance Health (Columbus, GA) in Sep 2024

      Interview

      The first interview was a recorded Q&A. You had 3 tries to get the recorded response you wanted. The second interview was a 30 minute interview on Microsoft Teams. The manager was polite, personable, and the interview was casual.

      Interview questions [1]

      Question 1

      Tell me about a time you had to deal with a difficult customer.
      1 Answer

      Customer Care Representative Interview

      Oct 3, 2023
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Elevance Health (New York, NY) in Sep 2023

      Interview

      Web camera interview then a second interview. Job offer a week later. Job offer was sent via Email and then quick phone call for offer. Congratulations letter followed the same day and then background check

      Interview questions [1]

      Question 1

      Tell me about a time where you had a difficult customer and how you handled it?
      Answer question

      Customer Care Representative Interview

      Jul 12, 2023
      Anonymous employee
      Winston-Salem, NC
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 5 days. I interviewed at Elevance Health (Winston-Salem, NC)

      Interview

      Interview was good , they asks lots of questions just answer them with confidence I say . Questions can get a little tricky in the interview but you can do it

      Interview questions [1]

      Question 1

      Name a time when you went above and beyond
      Answer question