I applied online. I interviewed at Embassy Suites (Waltham, MA)
Interview
I applied the GSA online and got a call from the F/D manager few weeks later to set up an interview with her. I came to the hotel on time and waited for her like 15 minutes. We did around 30 minutes interview, which were most base questions. After the interview, she said she would let me see the HR. However, I waited another 15 minutes and she came to me said the HR was on a meeting. She would forwarded my information to the HR and she would contact me. I went home and waited few days get an email from the HR to set up another interview with her. She asked again the same questions as the FOM did. And she sent me to meet the GM. The GM was nice and he asked me some questions were not career related, like what my favorite food is. I asked him how did he think about me in the end of the interview. His answer made me feel like I did well. However, I went home and waited like 2 weeks. No one contacted me to tell me if I got hired or I failed.
I applied in-person. The process took 3 weeks. I interviewed at Embassy Suites
Interview
The interview process was quick and to the point. I was shown around the front desk area where guest are checked in and also given a tour around the hotel. I was asked general customer service questions.
I applied in-person. The process took 2 days. I interviewed at Embassy Suites
Interview
Basic questions. Just went over my resume and asked questions about my previous jobs and how I handled certain situations in those previous jobs. Then asked why I wanted to work as a Front Desk Agent.
Interview questions [1]
Question 1
Basic interview questions about my resume and experience
called in for an interview and met with front desk manager. He asked basic customer service oriented questions and how I would handle a difficult situation/guest. Make sure to have examples ready for different scenarios and how you have handled a difficult customer in the past.
