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      Enterprise Mobility

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      Customer Service Representative Interview

      Jun 7, 2014
      Anonymous employee
      Detroit, MI
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at Enterprise Mobility (Detroit, MI) in May 2014

      Interview

      I went to the website and filled out an application. Next I received a call from a very sweet recruiter who emailed a skills/IQ/personality test. After that was completed I was offered and invitation for an interview that lasted about 45 minutes. I was then offered another interview with a hiring manager. That interview was a little over an hour and everyone was extremely nice. I was sent an email to authorize an Employment verification and background check along with a computer scan. Once everything checked out and was passed I was called an offered the position. I gladly excepted!!

      Interview questions [1]

      Question 1

      How did you go above and beyond for a customer?
      Answer question
      7

      Other Customer Service Representative Interview Reviews for Enterprise Mobility

      Customer Service Representative Interview

      Jan 8, 2026
      Anonymous employee
      Traverse City, MI
      Accepted offer
      Positive experience
      Average interview

      Application

      I interviewed at Enterprise Mobility (Traverse City, MI)

      Interview

      I interviewed with the Branch Manager and Regional Director. The interview covered basic questions mostly focused on customer service experiences. It lasted a little less than an hour, and everyone was very kind.

      Interview questions [1]

      Question 1

      What does good customer service mean to you.
      Answer question

      Customer Service Representative (CSR) Interview

      Oct 8, 2025
      Anonymous Interview Candidate
      Phoenix, AZ
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility (Phoenix, AZ)

      Interview

      Initial was ok but face to face was very judgmental and reminded of an interrogation. Not sure what they were looking for exactly. I answered the questions but I guess not good enough and I know I have great experience.

      Interview questions [1]

      Question 1

      Tell me about a time you helped a customer who was angry.
      Answer question

      Customer Service Representative Interview

      Sep 8, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied through college or university. I interviewed at Enterprise Mobility

      Interview

      Straightforward at one of their offices. A good chat around job role and my CV. Spoke about my customer service skills and the culture of the company. Area manager and manager of branch interviewed me.

      Interview questions [1]

      Question 1

      Experience in customer service previously. Some scenario based questions.
      Answer question