Enterprise Mobility Customer Service Representative (CSR) interview questions

I applied for a work at home customer service position online, at careerbuilder.com. Was given a role playing test in which I "took calls" for a virtual call center, in which I researched answers and had multiple choice questions for each call. A few days later I received an email in which I chose a time for a first-round phone interview. The HR representative who interviewed me told me about the position, and asked three or four basic interview questions, such as "Why did you leave your last job?" and "Where do you see yourself in 5 years?". I was then emailed about three days later, and set up a second phone interview. The second one was longer, with 6 questions being asked. I was asked things such as "Tell me about a time you had to deal with an upset caller." and "Tell me about the most difficult day you ever had at a job." Anyone with a few years of customer service experience should be able to answer the questions. Both interviewers were young, upbeat women, and seemed friendly and encouraging.

Very easy interview. Basic questions.