Expedia Group Customer Operations Manager interview questions

I was referred to the hiring manager by a friend who was the hiring manager's boss. Probably for this reason, my phone screen was two simple questions: 1. What are your salary expectations and 2. When are you available to to come for an onsite interview? The onsite interview lasted about 4 hours. I met with the hiring manager, her boss, two senior members of the team that I would be managing, and a director of a group that would be the customers this team is serving. The process was very friendly - they want you the candidate to be comfortable in the interview and they may probe until they get the answer they are looking for. Most questions were of the type: "How would you handle X situation?" If you are an introvert, watch your body language. Some managers are trained to pay attention to nonverbal cues. The process is welcoming and friendly but don't let your guard down. They have very high hiring standards. Due to the unstructured nature of the questions, it's up to you to go beyond just answering the direct question and to sell yourself through memorable stories and making connections with the interviewers.