Fanatics interview questions

Reached out to by fanatics recruitment rep and asked for an initial conversation. This was a typical light behavioural round asked by a recruiter who has "ex-Meta" on their profile. Typical questions including asking around my curent work situation and expectation as well as projects worked on. Went well enough, they mentioned I'd hear back. I didn't hear back. A month later I was reached out by another fanatics hiring rep (again labelled as ex-Meta). I mentioned I was already in progress, and ended up having the same call again. This went very similarly to before, similar questions. They said they would contact me in the next couple of days. No follow-up. In both situations I sent several messages asking for feedback. Two independent recruiters, both ex-Meta (who ironically I am also interviewing with and are _not_ ghosting me), who said they would call back and didn't - this sounds as if it's accepted practice for them.

Took a while to hear back initially then moved very fast after first interview. Overall just want to hear about how you handle different situations, especially upset customers and high volumes of work.