I applied online. The process took 2 weeks. I interviewed at FedEx Office (Miami, FL) in Apr 2012
Interview
It was simple situational questions, what would you do if this or that. You should also say you are willing to learn and achieve the best outcome for the company
I applied in-person. The process took 2 weeks. I interviewed at FedEx Office (San Diego, CA) in Mar 2018
Interview
I first submitted my resume online and was called in for an in-person interview. The interview was conducted by the branch manager and took about 30 mins. I was asked behavioral and performance-based questions. It helped that I had previous retail and admin experience because the job blended retail, production, and admin responsibilities. Once hired, I had to undergo web-based diversity, safety, and customer service training, but I was able to complete it using a computer in our storage room/back office. FYI, said training is super cringe, long and boring, but other than that I had cool coworkers and enjoyed working there.
Interview questions [1]
Question 1
Tell me about a difficult customer situation and how you handled it / describe a time when you provided high-quality customer service in a challenging situation.